Condition & Terms
a. What is a package tour and a customized tour? Package tours are tours we created to reach the demands of types of travellers including free tours, city tours, multi-day tours, themed tours, and workshops. Customized tours are made by customized, itineraries are made after we discuss with you about your special requests. b. Payment 1. Deposit & final payment Package tour：full payment should be made upon reservation Customized tour: 30% of full fee upon reservation (itinerary confirmation), 70% of remaining cost (final payment) should be made 14 days prior to the tour start time. (Ex. A tour begins at 5/1, the final payment of 70% should be made by 4/16) The delay of final payment may be considered as cancellation from customers’ sides. 2. Payment methods Paypal, Visa, Master card are all welcomed. For large groups or special case, wire transfer is negotiable. 3. Credit card security Payment by Credit Card – Dear Taiwan applies 3-D Secure to its Credit Card transactions. You can read more about the 3-D Secure here: https://en.wikipedia.org/wiki/3-D_Secure 4. Currency and Price rate We take TWD. We won’t charge the fee of currency exchange but your bank may do. For large groups so special case, USD is negotiable. c. Insurance The fee has included the basic liability insurance for every customer. Due to Taiwan government policy, every international visitors must receive basic liability insurance during their stay in Taiwan. d. Amendment/Revisions No worries, we understand sometimes it happens. You can reschedule your appointment 24 hours prior to the tour start time via email (email@example.com), please provide the following info on the email: numbers of customers, names, booking numbers, and select tours. e. Cancellation/refund policy Cancellation can only be made via email (firstname.lastname@example.org), we will get back to you within 24 hours. Package tour: Cancellation 30 days prior notice to the tour start day will be refunded 90% of the full payment. Cancellation 20 days prior notice to the tour start day will be refunded 80% of the full payment. Cancellation 10 days prior notice to the tour start day will be refunded 70% of the full payment. Cancellation 2 days prior notice to the tour start day will be refunded 50% of the full payment. Cancellation 48 hours before the tour start day will allow for refund. Customized tour: Cancellation 15 days prior notice to the tour start day will be refunded 85% of the full payment. Cancellation 10 days prior notice to the tour start day will be refunded 50% of the full payment. Cancellation 10 days before the tour start day will allow for no refund. f. Itinerary Validity 1. DearTaiwan reserves the right to adjust itinerary under certain condition such as force majeure factors such as natural disasters, bad weather conditions or other situations considered to be dangerous. 2. Hotels or accommodations are not guaranteed as availability varies all the time. If change is inevitable for any reasons, DearTaiwan will choose a substitution which equals or higher level than the original one. The type of the room may be altered as well for the same reason. g. Cancellation from both parties Both parties (DearTaiwan and customers) and our guide reserve the right to cancel tours in the following conditions (1) Some natural conditions make travelling to be risky such as bad weather condition, natural disaster or others. (2) Force majeure factors are considered to be dangerous such as civil unrest, terrorism or others. (3) The number of participants is less than minimum Once abovementioned cancellation occurs, we will try to contact with you 24 hours prior to the start time of the tour and reschedule another tour as you preferred. If you do not able to take any, we will provide a 100% refund. Please note cancel in the last minute only happen in special situation. h. Participation DearTaiwan and our guide reserve right to deny for anybody for any reason at any time due to the reason of safety, respect of other customers and legitimate reasons.